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 Post Posted: Wed Mar 13, 2013 7:21 pm 
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Had an accident with my iPhone last week, dropped it, it crushed the lock button. Took it to my local PC shop as their local advert says 'We repair iPhones'. Brilliant. I pointed out when I dropped it off that the Wi-Fi also seemed to have been affected. He duly took it off me, said it would be a couple of days, maybe Saturday.

So, as it turns out, they didn't have the lock button in stock, so they had to order it. Ok, phone should now be ready Mon/Tues. Not brilliant, but fair enough. So, called Monday, late, on the off chance it had been done. Nope, not yet. Ok, I'll pop in on my way past Tues AM. Called them as I was the wrong end of town to be told that the 'Postie' had been yet. Strange I thought, but he said it should still be here. Got it back today, 6 days later. The 'Postie' was delivering the phone back, so they clearly send the phone away.

He demonstrated the lock button working, paid my £35, I was happy (just to be getting it back), went on my way.

Got it home. Happiness soon wore off. Lock button was spongy, and hasn't been replaced (my lock button is shiny, so I know a new one should be matte). When I powered the phone up, I noticed as I was wiping a bit of dust off the screen that around the Apple logo, if the screen was pressed with a little (no more than necessary) force, that there were two white spots appearing which never happened before. Oh, and I forget my home Wi-Fi network in settings intentionally so I can rejoin it (as a matter of course), and it can't find it. When it eventually connects, it's flakey at best, with 2 bars showing when it's down, 1 bar to 3G when I pick it up. When I called Shaneeka to make sure it would call ok, the phone kept going to loud speaker. I then noticed that the screen isn't shutting off when putting it to my ear: and placing my thumb over the light sensor when a call is in progress confirms this.

So, in summation: they've not replaced the lock button at all. They haven't fixed the Wi-Fi issue. The screen appears to be defective in someway. It's actually come back worse that when it went away. More annoying is that I can't get to their shop tomorrow. Oh, and the money I paid didn't go through the till either. It's annoying as it was convenient, and it's supporting a local business-and I know how that feels as I work for a 6 strong local family business.

Thing is, they're a little business-and the main guy who owns it is quite arrogant anyway. So I know I'm going to be up against it tomorrow when I call them...

:evil:

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Last edited by DanielMoore on Thu Mar 21, 2013 8:18 am, edited 1 time in total.

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 Post Posted: Wed Mar 13, 2013 7:48 pm 
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The Power/lock button is separate from the actual metal outer button that you press, so that wouldn't be replaced in normal course, just the power button flex, which also controls the proximity and mic. The original button would be re-used.

If proximity isn't working, it means they didn't transfer the special filter from the old flex to the new one, or fit a new one. It sits over the proximity sensor and is vital for it to function. It's tiny but any iPhone repair shop worth their salt would know about this.

The WiFi antenna is a metal shield that has to be removed for all this work to take place. It is secured by five screws and three of them are essential for the shield to make electrical contacts. And there is no reason why the screen should have been affected like you describe, it's not removed for this repair.

All in all it's rather poor.

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 Post Posted: Wed Mar 13, 2013 7:50 pm 
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hold your ground. Any business should really pride themselves with the services or products that they offer. If they don't then never use them again. But it seems like that will be the case anyway ;)


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 Post Posted: Wed Mar 13, 2013 8:08 pm 
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I'm surprised that you didn't use Darren's services for the repair Dan.

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 Post Posted: Wed Mar 13, 2013 11:17 pm 
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That's what I'm going for, holding my ground. It's a poor poor repair. The phones a mess really. I'd hate to see what the innards are like...

BBW: oh how I wish I had. I had previously messaged Darren, and as I was just saying to him-if you go to the Google street view of their shop, turn right 45° you'll see the shop that I work in. So I figured its a local business, it's on my doorstep so it's convenient! They've only just moved premises from further up into this shop which is bigger, so you rightly (or wrongly) presume that they know what they're doing. What a mistake.

I can't get to the shop tomorrow as I'm out of town all day, but I shall be calling them. I'm going to request a refund because the repair is sub-standard. As Darren has pointed out in his post, they've (or whoever done the repair) cocked up the proximity sensor which is definitely their fault, and it would appear that the Wi-Fi issue has probably been caused in the process.

Not sure where I stand on a refund, but I'm pretty sure legally I must be entitled to refuse a re-repair and entitlement to my money back. Need to call them with accurate consumer information!

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 Post Posted: Thu Mar 14, 2013 12:07 am 
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You could try this here

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 Post Posted: Sat Mar 16, 2013 10:05 am 
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Well, the iPhone is off to Darren for repair as of this morning. I messaged Darren last night to confirm and update him: to save all that typing again i'll just quote the update here...:


DanielMoore wrote:
Hi Darren.

Well, It's a long story. I'll keep it brief as possible. Basically, I got to actually meet the person who done the repair. I didn't let on that I had spoken to somebody else, so let him do his thing. When I said that I wasn't happy and that I wanted a refund, his reply was that he wanted to take the new power cable ribbon out and put the old one back in if this was the outcome. I then laid my cards on the table. I said to him, if you're going to that trouble to take the cable out, I'm prepared to give you one more shot to prove yourself and get this right. I gave him until today, 5pm. (Friday).

He has fixed the power button properly, hooray. However, he told me the filter on the cable must be faulty as the proximity action isn't working. He also cannot for love nor money tell me why the Wi-Fi is dropping. He said something about replacing the block that it's on, and still can't get it to work? I'm no expert, so maybe that means something to you? The dock connector has also been replaced (it was a little intermittent, so I'm not grumbling about that). I got a bit of a sob story from him, brushed it off casually as you do, but I've spoken to somebody I know today and he has been repairing i-devices there for about 4 or 5 years, so should know his stuff...?! He said he would be interested to know what the problem with the Wi-Fi is too.

Anyway, I have received a refund from him but those faults are obviously still apparent, and I've noticed that there is a pentolobe (sp?) screw missing from the bottom too. I told him that I'd never use him again, and he apologised but understood why. I'm far too patient really.

Dan


...and thats basically it. So it's off to Darren, and for what it's worth, I'll probably update this when I find out how bad the repair really was! :shock:

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 Apple TV 4, 32GB
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Raspberry Pi 3b/Retropie 4.1


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 Post Posted: Sat Mar 16, 2013 10:10 am 
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I look forward to it, it might even make it into my rogue's gallery.

So far I've had an iPad 2 that had glass held in with carpet tape, and one that was missing all the shields on the logic board!. Also, an iPhone 4 missing the WiFi Antenna shield completely (and the owner swears it had never been repaired before and came as a warrant replacement from Orange).

And an iPhone 4 where the 'repair shop' had managed to rip the battery connector off the logic board. Luckily for the owner I was able to re-attach it. I'm rarely surprised at the quality of repairs, sadly even Apple Certified repair shops have demonstrated less than stellar work.

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 Post Posted: Sat Mar 16, 2013 1:18 pm 
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Well, I have every faith in you Darren, and at confession on Sunday I will renounce local repair shops in favour of MacFixer.co.uk! :lol:

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 Post Posted: Mon Mar 18, 2013 8:01 pm 
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Well, the iPhone is in Darrens care, and as I said I'd update the thread, an update you'll get. All I can say is what a horrendous 'repair', and what a stellar service from Darren...


DarrenG wrote:
Ok, iPhone received and disassembled. Here's what we have:

Upon opening, the first thing spotted is a missing screw from the WiFi Antenna Shield. This isn't uncommon. The small captive nut into which it screws comes unstuck very easily. It's not vital for operation, no biggie.
Image

However, proceeding further with disassembly I came across the screw stuck to the side of the camera module. Loose screws inside these things is never good!
Image

Upon removing the logic board I found the rubber cushion underneath. It's supposed to fit over the edge of the logic board to prevent sharp edges from cutting the LCD and digitiser cables which wrap around at this point.
Image

Now we move onto the WiFi issue. I tested before opening and could see that it was unable to detect any of the wireless networks I have.

Removing the shield that forms the WiFi antenna I found the vital metal contact that connects the shield to the frame was missing. It's a small metal part that wraps around the screw cutout and is a key part in the antenna. It's clearly been lost during disassembly.
Image

And finally, the non-functioning proximity sensor. As suspected, it is missing. It's a tiny filter that sits over the sensor. New flex cables do not come with it so you either fit a new one or transfer the sensor from the old flex. No filter, no proximity function.
Image

All in all it just smacks of a poor/sloppy repair attempt. The loose screw, misplaced rubber bumper and proximity flex are all issues that an experienced iOS repair shop should know about.

I've ordered a sensor filter and replacement antenna shield which should resolve the two outstanding issues. The sensor is £1 and the antenna shield £12 so you'll be looking at about £45ish + return postage. Parts should be here tomorrow and I'll have it back out tomorrow afternoon all being well.

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 iMac 21.5", 2.7GHz i5, 1TB Fusion Drive, 16GB RAM, 10.13
 iPod Shuffle 2nd Gen (Product) 1GB
 iPhone 6s, Space Grey, iOS11, 64GB
 Apple TV 4, 32GB
 Apple TV 3
 Watch Nike Edition, 42MM
Raspberry Pi 3b/Retropie 4.1


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 Post Posted: Mon Mar 18, 2013 8:09 pm 
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Stellar indeed; if I ever have any issues with any of my iOS devices I know who I'm sending it to!

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 Post Posted: Mon Mar 18, 2013 8:25 pm 
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wow I know my way round taking laptops apart if needed, but would have no clue about the iphone. I agree with Juz I know where i'm sending any repairs too.


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 Post Posted: Tue Mar 19, 2013 12:23 pm 
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Thought you might all be interested to read the follow up to this so I've snapped a few more pics. I do this for many of my repairs as I've found customers like to see what's involved and what they're paying for!

In this image you can see the old and new WiFi Antenna/EMI Shields. The new one is at the bottom. the small silver metal piece is all important as it's the screw that secures the shield here that passes the WiFi signal from the antenna to the logic board.
Image

With the new shield fitted, WiFi works once again. Before it was not detecting any of my networks.
Image

And here is the proximity sensor filter, which is tiny. So tiny that it's frequently omitted by repair outfits that don't know what they're doing. If you ever have to have your power button repaired, the flex, which contains power button, proximity sensor and top microphone, does not come with the filter and it's easily missed if you don't know this.

I normally just swap the one of the old cable. It's simple filter that blocks everything but infra red light. The component on the left send out a beam of infra red, when you hold the phone up to your face this infra red beam is reflected on to the receiver which then switches the screen off. It's clever and simple but, without the filter, it is swamped with light from the entire spectrum and so can't function.
Image

I can't refit the one little screw from the shield as the captive nut that holds it is missing. But that's not required for operation.

I've also replaced the missing pentalobe screw securing the rear panel.

At least this was more interesting than most. This afternoon it's the far more common broken screen replacement and tomorrow an iPad 2 with a blown speaker!

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 Post Posted: Tue Mar 19, 2013 1:14 pm 
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Were you really working at 01:02 in the morning or is Daniel's phone set to a different timezone? :D

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 Post Posted: Tue Mar 19, 2013 1:40 pm 
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I'm dedicated but not that dedicated. Time resets when battery is pulled and without a SIM inserted, it can't connect to update the Time/Date.

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