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DanielMoore
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Posted: Wed Mar 13, 2013 7:21 pm |
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Joined: Fri Oct 08, 2010 7:21 am Posts: 1262
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Had an accident with my iPhone last week, dropped it, it crushed the lock button. Took it to my local PC shop as their local advert says 'We repair iPhones'. Brilliant. I pointed out when I dropped it off that the Wi-Fi also seemed to have been affected. He duly took it off me, said it would be a couple of days, maybe Saturday. So, as it turns out, they didn't have the lock button in stock, so they had to order it. Ok, phone should now be ready Mon/Tues. Not brilliant, but fair enough. So, called Monday, late, on the off chance it had been done. Nope, not yet. Ok, I'll pop in on my way past Tues AM. Called them as I was the wrong end of town to be told that the 'Postie' had been yet. Strange I thought, but he said it should still be here. Got it back today, 6 days later. The 'Postie' was delivering the phone back, so they clearly send the phone away. He demonstrated the lock button working, paid my £35, I was happy (just to be getting it back), went on my way. Got it home. Happiness soon wore off. Lock button was spongy, and hasn't been replaced (my lock button is shiny, so I know a new one should be matte). When I powered the phone up, I noticed as I was wiping a bit of dust off the screen that around the Apple logo, if the screen was pressed with a little (no more than necessary) force, that there were two white spots appearing which never happened before. Oh, and I forget my home Wi-Fi network in settings intentionally so I can rejoin it (as a matter of course), and it can't find it. When it eventually connects, it's flakey at best, with 2 bars showing when it's down, 1 bar to 3G when I pick it up. When I called Shaneeka to make sure it would call ok, the phone kept going to loud speaker. I then noticed that the screen isn't shutting off when putting it to my ear: and placing my thumb over the light sensor when a call is in progress confirms this. So, in summation: they've not replaced the lock button at all. They haven't fixed the Wi-Fi issue. The screen appears to be defective in someway. It's actually come back worse that when it went away. More annoying is that I can't get to their shop tomorrow. Oh, and the money I paid didn't go through the till either. It's annoying as it was convenient, and it's supporting a local business-and I know how that feels as I work for a 6 strong local family business. Thing is, they're a little business-and the main guy who owns it is quite arrogant anyway. So I know I'm going to be up against it tomorrow when I call them...
Last edited by DanielMoore on Thu Mar 21, 2013 8:18 am, edited 1 time in total.
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DarrenG
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Posted: Wed Mar 13, 2013 7:48 pm |
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Joined: Wed Oct 06, 2010 7:40 pm Posts: 636 Location: Hampshire, UK
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The Power/lock button is separate from the actual metal outer button that you press, so that wouldn't be replaced in normal course, just the power button flex, which also controls the proximity and mic. The original button would be re-used.
If proximity isn't working, it means they didn't transfer the special filter from the old flex to the new one, or fit a new one. It sits over the proximity sensor and is vital for it to function. It's tiny but any iPhone repair shop worth their salt would know about this.
The WiFi antenna is a metal shield that has to be removed for all this work to take place. It is secured by five screws and three of them are essential for the shield to make electrical contacts. And there is no reason why the screen should have been affected like you describe, it's not removed for this repair.
All in all it's rather poor.
_________________ Darren Griffin MacFixer.co.uk & PocketGPSWorld.com @DarrenGriffin, @TheMacFixer & @PocketGPSWorld
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Ray
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Posted: Wed Mar 13, 2013 7:50 pm |
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Joined: Mon Dec 06, 2010 6:05 am Posts: 99
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hold your ground. Any business should really pride themselves with the services or products that they offer. If they don't then never use them again. But it seems like that will be the case anyway
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Jonah
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Posted: Wed Mar 13, 2013 8:08 pm |
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Joined: Wed Oct 06, 2010 7:51 pm Posts: 7822
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I'm surprised that you didn't use Darren's services for the repair Dan.
_________________ I'm never wrong, I'm just less right on occasions.
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DanielMoore
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Posted: Wed Mar 13, 2013 11:17 pm |
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Joined: Fri Oct 08, 2010 7:21 am Posts: 1262
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That's what I'm going for, holding my ground. It's a poor poor repair. The phones a mess really. I'd hate to see what the innards are like...
BBW: oh how I wish I had. I had previously messaged Darren, and as I was just saying to him-if you go to the Google street view of their shop, turn right 45° you'll see the shop that I work in. So I figured its a local business, it's on my doorstep so it's convenient! They've only just moved premises from further up into this shop which is bigger, so you rightly (or wrongly) presume that they know what they're doing. What a mistake.
I can't get to the shop tomorrow as I'm out of town all day, but I shall be calling them. I'm going to request a refund because the repair is sub-standard. As Darren has pointed out in his post, they've (or whoever done the repair) cocked up the proximity sensor which is definitely their fault, and it would appear that the Wi-Fi issue has probably been caused in the process.
Not sure where I stand on a refund, but I'm pretty sure legally I must be entitled to refuse a re-repair and entitlement to my money back. Need to call them with accurate consumer information!
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Herodotus
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Posted: Thu Mar 14, 2013 12:07 am |
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Joined: Thu Jul 19, 2012 7:23 pm Posts: 675 Location: Manchester UK
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You could try this
_________________ 2019 27-inch iMac, 5K Retina, 3.7GHz 6-core Intel Core i5, 2TB HD 40GB memory, OS 11.1, 1 iPad, 3 iPad mini's, 2 iPods, iPhone XR 128GB Space Grey
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DanielMoore
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Posted: Sat Mar 16, 2013 10:05 am |
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Joined: Fri Oct 08, 2010 7:21 am Posts: 1262
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DarrenG
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Posted: Sat Mar 16, 2013 10:10 am |
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Joined: Wed Oct 06, 2010 7:40 pm Posts: 636 Location: Hampshire, UK
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I look forward to it, it might even make it into my rogue's gallery.
So far I've had an iPad 2 that had glass held in with carpet tape, and one that was missing all the shields on the logic board!. Also, an iPhone 4 missing the WiFi Antenna shield completely (and the owner swears it had never been repaired before and came as a warrant replacement from Orange).
And an iPhone 4 where the 'repair shop' had managed to rip the battery connector off the logic board. Luckily for the owner I was able to re-attach it. I'm rarely surprised at the quality of repairs, sadly even Apple Certified repair shops have demonstrated less than stellar work.
_________________ Darren Griffin MacFixer.co.uk & PocketGPSWorld.com @DarrenGriffin, @TheMacFixer & @PocketGPSWorld
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DanielMoore
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Posted: Sat Mar 16, 2013 1:18 pm |
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Joined: Fri Oct 08, 2010 7:21 am Posts: 1262
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Well, I have every faith in you Darren, and at confession on Sunday I will renounce local repair shops in favour of MacFixer.co.uk!
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DanielMoore
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Posted: Mon Mar 18, 2013 8:01 pm |
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Joined: Fri Oct 08, 2010 7:21 am Posts: 1262
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Juz
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Posted: Mon Mar 18, 2013 8:09 pm |
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Joined: Thu Oct 07, 2010 4:14 pm Posts: 679 Location: Suffolk
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Stellar indeed; if I ever have any issues with any of my iOS devices I know who I'm sending it to!
_________________ Find me on &
27" iMac 2.93 GHz i7 12Gb Ram 10.7|15" MBP 2.66 GHz 4Gb Ram 10.8|1Tb Time Capsule|3rd Gen 1080 ATV|2nd Gen 720 ATV 64Gb WiFi iPad2|iPhone 5 32Gb|iPhone 4S 16Gb|iPod Touch 32Gb|VM 100Mb BB
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Ray
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Posted: Mon Mar 18, 2013 8:25 pm |
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Joined: Mon Dec 06, 2010 6:05 am Posts: 99
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wow I know my way round taking laptops apart if needed, but would have no clue about the iphone. I agree with Juz I know where i'm sending any repairs too.
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DarrenG
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Posted: Tue Mar 19, 2013 12:23 pm |
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Joined: Wed Oct 06, 2010 7:40 pm Posts: 636 Location: Hampshire, UK
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Thought you might all be interested to read the follow up to this so I've snapped a few more pics. I do this for many of my repairs as I've found customers like to see what's involved and what they're paying for! In this image you can see the old and new WiFi Antenna/EMI Shields. The new one is at the bottom. the small silver metal piece is all important as it's the screw that secures the shield here that passes the WiFi signal from the antenna to the logic board. With the new shield fitted, WiFi works once again. Before it was not detecting any of my networks. And here is the proximity sensor filter, which is tiny. So tiny that it's frequently omitted by repair outfits that don't know what they're doing. If you ever have to have your power button repaired, the flex, which contains power button, proximity sensor and top microphone, does not come with the filter and it's easily missed if you don't know this. I normally just swap the one of the old cable. It's simple filter that blocks everything but infra red light. The component on the left send out a beam of infra red, when you hold the phone up to your face this infra red beam is reflected on to the receiver which then switches the screen off. It's clever and simple but, without the filter, it is swamped with light from the entire spectrum and so can't function. I can't refit the one little screw from the shield as the captive nut that holds it is missing. But that's not required for operation. I've also replaced the missing pentalobe screw securing the rear panel. At least this was more interesting than most. This afternoon it's the far more common broken screen replacement and tomorrow an iPad 2 with a blown speaker!
_________________ Darren Griffin MacFixer.co.uk & PocketGPSWorld.com @DarrenGriffin, @TheMacFixer & @PocketGPSWorld
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Jonah
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Posted: Tue Mar 19, 2013 1:14 pm |
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Joined: Wed Oct 06, 2010 7:51 pm Posts: 7822
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Were you really working at 01:02 in the morning or is Daniel's phone set to a different timezone?
_________________ I'm never wrong, I'm just less right on occasions.
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DarrenG
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Posted: Tue Mar 19, 2013 1:40 pm |
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Joined: Wed Oct 06, 2010 7:40 pm Posts: 636 Location: Hampshire, UK
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I'm dedicated but not that dedicated. Time resets when battery is pulled and without a SIM inserted, it can't connect to update the Time/Date.
_________________ Darren Griffin MacFixer.co.uk & PocketGPSWorld.com @DarrenGriffin, @TheMacFixer & @PocketGPSWorld
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