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 Post Posted: Sun Jan 28, 2018 4:33 pm 
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Joined: Sun Sep 09, 2012 11:07 am
Posts: 121
Location: Leeds
Just ran the OS 10.3.3 and Logic Pro X updates on my MacBook Pro. Everything was going fine until it got stuck. This is what the screen looks like ...

Image

The cursor is visible within the large blue block at the bottom right and will move around within that area, but not beyond it. The touch bar lights up if I touch it.

MacBook Pro - 15" - April 2017 - 2.9GHz - 16GB ram - was running OS 10.3.2.

Any ideas?

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MacBook Pro. Mid 2017. OS 10.13. 2.9GHz Intel Core i7. 15". Model number: A1707.
MacBook Pro. Early 2008. OS 10.6.8. 2.5GHz Core 2 Duo. 17". Model number: A1261.
iPhone 4S. 64GB. iOS 7.1.2.


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 Post Posted: Sun Jan 28, 2018 4:47 pm 
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Joined: Sun Sep 09, 2012 11:07 am
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Location: Leeds
The screen has gone completely black now and won't come out of this state. Touch bar still lights up when touched.

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MacBook Pro. Mid 2017. OS 10.13. 2.9GHz Intel Core i7. 15". Model number: A1707.
MacBook Pro. Early 2008. OS 10.6.8. 2.5GHz Core 2 Duo. 17". Model number: A1261.
iPhone 4S. 64GB. iOS 7.1.2.


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 Post Posted: Sun Jan 28, 2018 5:11 pm 
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Joined: Sun Sep 09, 2012 11:07 am
Posts: 121
Location: Leeds
Tried holding the power button down to force it to shut down. Then started it again and all appears to be fine now. Would be interesting to know what the problem was and if it warrants further investigation.

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MacBook Pro. Mid 2017. OS 10.13. 2.9GHz Intel Core i7. 15". Model number: A1707.
MacBook Pro. Early 2008. OS 10.6.8. 2.5GHz Core 2 Duo. 17". Model number: A1261.
iPhone 4S. 64GB. iOS 7.1.2.


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 Post Posted: Sun Jan 28, 2018 5:22 pm 
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Joined: Wed Oct 06, 2010 8:27 pm
Posts: 5230
Location: Cumberland
Did this happen while running the OS system update or the Logic Pro update?

Often a cold reboot will put everything back into place. Apple's system software is pretty good at self-healing.

Probably nothing to be concerned about now that it's running again. Who knows? A glitch but you seem to have fixed it. I don't know if you could find anything in the Console report about what happened, it's extremely voluminous and abstract and difficult to interpret. You should relate it to the time when this happened - each line is time-marked.

If something like this happens I would do a number of system tests such as starting from the Recovery partition and repairing the disk and repairing permissions from there using Disk Utility. I might also start in single user mode (⌘S on hearing the start-up chime), perhaps run the command fsck -fy to run the "file system consistency check" in auto mode, although Apple say it shouldn't be necessary - and possibly another reboot holding down the Shift key to perform a number of internal checks, tests and resets - it will then boot into Safe Mode. Once done, just reboot again normally.

After those have been done, if no errors are remaining, you can probably be confident that all should be okay again. If not you could always run the appropriate combo updater over the whole disk but that is kind-of overkill and probably not necessary.

As you are running OS 10.13, (not 10.3 Panther - I guess!), which is High Sierra with a totally different disk structure to those before, perhaps some of those above checks don't apply or work. You could always try them to see what works and what doesn't.


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 Post Posted: Sun Jan 28, 2018 5:59 pm 
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Oops, yeah, running 10.13, not 10.3!

I pressed the "update all" button so it wasn't during one specific update. I left the room once it started. When I returned it was on the black screen with the progress bar moving along but then the coloured blocks appeared and it stopped.

_________________
MacBook Pro. Mid 2017. OS 10.13. 2.9GHz Intel Core i7. 15". Model number: A1707.
MacBook Pro. Early 2008. OS 10.6.8. 2.5GHz Core 2 Duo. 17". Model number: A1261.
iPhone 4S. 64GB. iOS 7.1.2.


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 Post Posted: Tue Jan 30, 2018 3:34 pm 
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Joined: Tue Oct 12, 2010 2:58 pm
Posts: 588
Location: Loire Valley, France
Hi all, I too had a glitch updating to 10.13.3 first time its ever happened. I was updating from Apple's App Store it got about 2 GB of the 2.5 GB it should have been when it started to try and verify and restart. Black screen and white scroll bar. Told me it couldn't verify but restarted OK. Checking it was still on 10.13.2 but the new iTunes was installed???? Checked the state of the drive with DU gave me a sound bill of health but I wasn't happy. Soooo downloaded the Combo Update and installed it with no problems. As I say never had the problem before and as Leewave says Apple's software is good at self-healing. Just thought I'd put my twopenneth in.

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Power to all Mac users all over the world.


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