mac4mac.co.uk

used to be with Tiscali, then talktalk after the merge and they were atrocious. had a fault with the connection, took literally months to convince them it was a problem with the line and not equipment in the house, then when they finally sent and engineer to inspect, they sent him to a house 250 miles away by mistake !%^£$!$£%±!

then I had to start the whole process of convincing them to come inspect for a fault again. another month and I gave up, switched to Eclipse who have been great. Not the best speed or price, but again we are a fair way from the exchange so max is about 3.8mb, but support is so much better.

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Macbook Air 1.7ghz i7/8GB/13"/512GB SSD/10.10.2 | iPad mini/iOS8

So, TalkTalk gets a lot of negative press for customer service, but here's a positive report.

In light of their recent data breach, TalkTalk offered all their customers a choice of various free upgrades, to last for 12 months.

The only one that interested me was free unlimited phone calls. However, when I clicked on the link which took me to My Account, it wasn't listed. So, I called the number listed for upgrade help, only to speak to a nice Indian gentleman. He told me I couldn't have the free upgrade as I was already paying for it as part of my contract. "Can't you just give it to me and deduct the cost from my monthly bill?". "No, we can't". "Why not?". "Because you already have it so you can't have a free upgrade".

After going round in circles for a while, we obviously weren't getting anywhere, so I rang off.

On the premise nothing ventured, nothing gained, I emailed Dido Harding, TalkTalk's CEO, to ask for clarification as to why I couldn't have the "upgrade". That was the afternoon of 28 December.

I got an acknowledgement first thing the next day to say someone would be in touch. The day after I had a call from her Office Manager and after a brief conversation, I had my free calls for a year.

So a thumbs up for TalkTalk.

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Home: PPC Mac Mini, 10.4.11, Intel Mac Mini 10.6.8, MacBook Pro(mid 2012): 12Gb, 10.14.6, White MacBook 10.8.4
iPhone 5S, iOS 11.3 Vodafone PAYG

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MacPro (2010) quad core macOS 10.15.7
13" (2011) Macbookpro OSX 10.10.3
15" (2017) Macbookpro OS 13.3
iPhone 11 iOS16
Original iPad wifi